Roderic Gray (Auth.)'s A Climate of Success. Creating the right organizational PDF

By Roderic Gray (Auth.)

ISBN-10: 0080492568

ISBN-13: 9780080492568

ISBN-10: 0750683686

ISBN-13: 9780750683685

"How does it think to paintings here?"--The significance of an organization's weather is necessary to its success.

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2004) reports that ‘in a study of 42 manufacturing companies, subsequent productivity was significantly correlated in controlled analyses with eight aspects of organizational climate’ and Bilmes (2001) analysed 200 companies in the USA and Germany, comparing a ‘people scorecard’ with shareholder returns. She found that the companies with the highest ‘people scorecard’ scores had shareholder returns almost three times the levels of those with the lowest scores. My own research in this area (Gray, 2000b) involved extended interviews with 44 managers from 17 organizations, all major well-known names, in a total of seven industry sectors, public and private.

This 46 The good life – and good performance ‘cascade’ of information grew as it travelled down the organizational levels and each manager added locally-relevant material. On the whole I found that the downward flow usually worked quite well, although checks needed to be put in place to see that the information really did get passed down, uncensored and uncontaminated, and that superfluous items were discarded at the appropriate levels to avoid overload (inundation was a constant danger). The real problem was in getting anything useful passed back up the system so that top people actually found out what concerned the people at the ‘coal face’.

Systems come in various forms, but the kinds of systems which interest us here are open systems which ‘exchange … materials, energy and information’ with their environments and which have ‘a set of processes in which there is communication of information for purposes of regulation or control’ (Checkland, 1981). They are also natural systems, and human activity systems in the sense that they are the products of the relationships between people within certain environments. Natural systems are the evolution-made, irreducible wholes which an observer can observe and describe as such, being made up of other entities having mutual relationships.

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A Climate of Success. Creating the right organizational climate for high performance by Roderic Gray (Auth.)


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